Red Cross Solution to Claims of Racial Insensitivity

The Washington Post leads with the Red Cross' attempts to respond to complaints of being insensitive to minorities and "herding them like cattle" through lines for food and water. The RC remedy? Add more minorities. Would it not have been easier and less expensive to simply send an email to all its volunteers to just treat evacuees the same way they would want to be treated in such a crisis? I see this as being less of a racial problem and more of a "remember these are human beings" problem. Just my observation.